Privacy Policy

Last Updated: May 25, 2026

Karma Primary Healthcare ("we", "our", or "us") values your privacy and is committed to protecting your personal and healthcare-related information. This Privacy Policy explains how our mobile applications, websites, and related healthcare services collect, use, store, and protect user information.

1. Information We Collect

We may collect the following types of information:

• Personal information such as name, phone number, email address, gender, and age.
• Healthcare-related information including patient records, prescriptions, consultation details, and medical history.
• Location information for geo-tagging healthcare activities and service delivery.
• Device information such as device model, operating system version, app version, and crash logs.
• Uploaded files, reports, and images when submitted through the app.

2. How We Use Your Information

• To provide healthcare and telemedicine services.
• To manage patient records and healthcare operations.
• To improve application performance and user experience.
• To communicate service updates and support information.
• To comply with legal, regulatory, and healthcare requirements.

3. App Permissions

Our applications may request the following permissions:

• Camera: To capture patient documents, prescriptions, or profile photos.
• Storage/Files: To upload and access medical documents and reports.
• Location: To record healthcare activity locations and improve service delivery.
• Notifications: To send reminders, alerts, and healthcare updates.

4. Data Sharing

We do not sell personal or healthcare information to third parties. Information may only be shared with:

• Authorized healthcare professionals and staff.
• Government or legal authorities when required by law.
• Technology and hosting providers supporting our services under confidentiality agreements.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal and healthcare information only as long as necessary for healthcare operations, legal compliance, dispute resolution, and regulatory obligations.

7. User Rights

You may have the right to:

• Access your personal information.
• Request corrections to inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent where applicable.

8. Account and Data Deletion

Users can request account deletion by contacting us at support@karmaprimaryhealthcare.in.

Upon verification, account and associated personal data will be deleted within 30 working days, unless retention is required by law or healthcare regulations.

9. Children's Privacy

Our services are not intended for children under the age of 13 without parental or guardian consent.

10. Third-Party Services

Our applications may use secure third-party services such as cloud hosting, analytics, authentication, and notification providers to support app functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Karma Primary Healthcare
Website: www.karmaprimaryhealthcare.in
Email: support@karmaprimaryhealthcare.in